Shipping Policy

WHAT ARE THE SHIPPING COSTS?

During checkout, you choose how your order will be delivered: to your home or to a pickup point near you. A pickup point is almost always the most economical choice. You select your pickup point after payment, on the confirmation page.

• Belgium: home delivery with bpost € 8.95, pickup point € 4.50. Free shipping on orders over € 50.
• Netherlands: home delivery with DPD € 11.95 or with bpost € 12.95, pickup point € 4.50. Free shipping on orders over € 60.
• Luxembourg: home delivery with DPD or bpost € 13.95, pickup point € 4.50. Free shipping on orders over € 85.
• Germany: home delivery with DPD € 11.95 or with bpost € 14.95, pickup point € 10.95. Free shipping on orders over € 85.
• France: home delivery with DPD or bpost € 16.95, pickup point € 7.95. Free shipping on orders over € 85.
• Spain: home delivery with UPS € 18.95 or with DPD € 29.95, pickup point € 10.95.
• Austria, Czech Republic, and Denmark: home delivery with UPS € 18.95 or with DPD € 26.95, pickup point € 16.95.
• Finland: home delivery with UPS € 18.95, pickup point € 16.95.
• Greece: home delivery with UPS € 18.95. Pickup points are not available here.
• Ireland, Poland, and Sweden: home delivery with DPD or UPS € 29.95, pickup point € 18.95.
• Italy and Portugal: home delivery with DPD or UPS € 29.95, pickup point € 28.95.

If you exceed the amount for free shipping, all delivery options are free.

The applicable shipping costs are always displayed during checkout before you confirm your order.

HOW QUICKLY WILL MY ORDER BE SHIPPED?

I do my best to process your order and prepare it for shipment within 1 to 2 business days.

Once your order has been handed over to the carrier, the expected delivery time is generally 1 to 3 business days in Belgium and the Netherlands, and 3 to 8 business days to the rest of Europe.

These delivery times are indicative. During busy periods or due to carrier delays, delivery may take longer.

CAN I TRACK MY ORDER?

Yes. As soon as your package is ready for shipment, you will receive an email with a tracking code that you can use to follow the shipment.

WHAT IF I ENTERED THE WRONG DELIVERY ADDRESS?

As a customer, you are responsible for entering your delivery address correctly and completely when placing your order. Please check your details carefully before confirming your order.

Did you notice an error after placing your order? Please contact me as soon as possible at hello@tinsulin.com. If your order has not yet been processed or shipped, I will try to update the address where possible.

If your order has already been processed or shipped, unfortunately, an address change may no longer be possible.

If your order cannot be delivered correctly due to an incorrect or incomplete address provided by you, any additional costs for an address change, return shipment, and/or new shipping will be at the customer's expense.

If the package is returned to Tinsulin as a result, I can reship it after the new shipping costs have been paid.

Was the incorrect address caused by an error on the part of Tinsulin or the carrier? Then, naturally, these additional costs will not be at your expense.

WHAT IF MY PACKAGE IS NOT PICKED UP?

When a package is delivered to a pickup point, the customer is responsible for picking up the order in a timely manner within the timeframe specified by the carrier.

If the package is not picked up on time and is subsequently returned to Tinsulin, it can be reshipped after the new shipping costs have been paid.

WHAT IF MY PACKAGE SEEMS DELAYED OR LOST?

Has your package not arrived after the expected delivery time? Please check the tracking information first.

If there seems to be a problem with the delivery, please contact me at hello@tinsulin.com. I will be happy to look into it with you and, if necessary, contact the carrier.

A delay with the carrier does not automatically mean that a package is lost. When an investigation shows that a shipment has indeed been lost, we will look for a suitable solution together in accordance with applicable consumer protection laws.

THERE IS ANOTHER PROBLEM WITH MY ORDER. WHAT SHOULD I DO?

Did your order arrive damaged, did you receive the wrong product, or is there another problem? Please send an email to hello@tinsulin.com as soon as possible.

Please include your order number and, if relevant, some clear photos. This will allow me to quickly check the issue and work with you to find a solution.