Return Policy

CAN I RETURN A PRODUCT IF I AM NOT SATISFIED WITH IT?

Yes. As a consumer, you generally have the right to withdraw from an online purchase within 14 calendar days of receipt without having to provide a reason.

Would you like to exercise your right of withdrawal? You can easily do so within this period via the withdrawal form on this website. You will immediately receive a confirmation by email. You can also notify us via hello@tinsulin.com.

After you have notified us that you are cancelling your purchase, you have a maximum of 14 calendar days to return the products.

Your return shipment can be sent to:

Tinsulin
Oostmeersdreef 125
9800 Deinze
Belgium

The direct costs of returning the products are for your own account.

IN WHAT CONDITION MUST I RETURN A PRODUCT?

You may view and inspect a product as you would be able to do in a physical store.

Please handle the product and packaging with care during the withdrawal period. If a product has been used beyond what is necessary to establish its nature, characteristics, and functioning, and has decreased in value as a result, you may be held liable for this depreciation.

HOW WILL I BE REFUNDED?

When you exercise your right of withdrawal, we will refund the payments received for the returned products.

When you return the entire order, the original shipping costs will also be fully refunded, regardless of the shipping method you chose.

The refund will be made using the same payment method you used for the original order, unless explicitly agreed otherwise.

The refund will be processed no later than 14 days after you have informed Tinsulin that you are cancelling the purchase. Tinsulin may withhold the refund until the returned products have been received or until you have provided proof that you have sent the products back, whichever occurs first.

WHAT IF I ONLY RETURN PART OF MY ORDER?

You can also return only part of your order.

In that case, the purchase price of the returned products will be refunded. The original shipping costs will not be refunded if you keep part of the order and the same shipping costs would have been applicable for the products you keep.

WHAT IF I HAVE RECEIVED AN INCORRECT OR DAMAGED PRODUCT?

Have you received an incorrect product or did your order arrive damaged or defective? Please contact us at hello@tinsulin.com, preferably with your order number and clear photos of the issue.

This does not fall under a standard return because you changed your mind. In such cases, we will review the issue and provide an appropriate solution in accordance with your legal rights. Naturally, the costs for returning an incorrectly delivered or defective product will not be at your expense.

LEGAL WARRANTY

The right of withdrawal is separate from your legal rights when a product is non-conforming or defective.

This return policy does not limit the consumer's legal warranty of conformity.